BOOKINGS

All prices quoted as per the chosen vehicle and all bookings should be made 8 hrs in advance. It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to Spotoncars is complete and accurate. Registration using automated methods is prohibited. No reservation is considered as accepted until confirmed by e-mail and the passenger has been issued with the Booking Number.

PICKUP POLICIES

• For Airport pickups, first 45 minutes of waiting time free, from the time of landing or otherwise specified, thereafter you will be charged. There is no additional charge for flight delays.
• All pickups, apart from the airport waiting time, are free for the first 10 minutes; thereafter additional charges will apply on the entire waiting time.
• Fares quoted are flat rates. If there are any additional stops, luggages, or passengers on the way, will be subject to an additional charge.

GENERAL POLICIES

• The company reserves the right to use subcontactors to provide the services to our passengers. Drivers will be licensed and comply with the regulations stipulated with Public Carriage Office.
• An additional surcharge of 50% on the prices listed on this site may be added on Christmas and new year week including any bank holidays.

PAYMENT POLICIES

• Credit Card payments should be made with the internet booking or via phone and cash payments are to be made to the drivers.
• All Paypal / Credit Card payments are subject to 5% or £5.00 surcharge whichever is greater on top of the quoted fare.

ADDITIONAL CHARGES

• All fares quoted are for point to point and any diversions, stopover will be charged at £5.00 with fare quoted.

AIRPORT PASSENGER

• We reserve the right to refuse any passenger our services due to passengers having excess luggage which would result in the vehicle being unsafe on the road.
• Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggages.
• We monitor all flights for any delays and there will be no extra cost to the passenger. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved.

VEHICLE ROLES

A user can choose a different kind of vehicle type in the form of "Economy" "Business" and "Group" for their Ride Request. Our Saloon and Estate vehicles are insured for hire and reward for a maximum of 4 passengers and Our MPV's (Many People Carrier) are insured for a maximum of 7 passengers.

CANCELLATION

• Cancellations must be made at least 2 hours prior to the Pick up time from within London postcodes and 4 hours notification is required for other outer areas.
• Failure to cancel the bookings within the required time, customers will be liable for 100% booking fee.
• A reservation may only be altered or cancelled with the permission from the company. It has to be done in writing (preferably e-mail) or phone.

COVID-19

• The Driver can decline to continue the journey if he discerns that the passenger had been infected to COVID-19.